Question 1

How do I create a personalized book for my child?

Accepted Answer

You can begin by uploading your child's drawing on our homepage. From there, the website will gently guide you through each step of the process.

Question 2

What age range are PeppyTiger books suitable for?

Accepted Answer

This depends on the specific book. We design our stories to be enjoyable for many ages, and each title comes with a clear age indicator so you can easily choose the right one.

Question 3

What type of drawings can I upload?

Accepted Answer

For the best result, we recommend following our guidelines, ideally a humanoid-style drawing. Don't worry, you'll always have the chance to preview your book before confirming your order.

Question 4

How many languages are available?

Accepted Answer

Our books are currently available in English, Russian, French, Dutch, German, and Spanish.

Question 5

Are the stories the same every time?

Accepted Answer

Not at all. Each book carries its own theme and moral. At the same time, we make sure the content is standardized for safety, so children always receive appropriate stories. To help you decide, you can preview a portion of the book before purchasing.

Question 6

Can I preview the book before ordering?

Accepted Answer

Yes, of course. You'll be able to preview the first 5 pages to make sure everything looks exactly as you wish.

Question 7

What is the size, format, and quality of the books?

Accepted Answer

Each PeppyTiger book is a high-quality hardcover edition in Small Landscape format (9 x 7 in / 229 x 178 mm) with 24 colorful pages.

Question 8

Are PeppyTiger books available worldwide?

Accepted Answer

Yes, they are. Thanks to our international distributor, we can deliver your book almost anywhere in the world.

Question 9

How long does delivery usually take?

Accepted Answer

Delivery time depends on your location and the method you select. At checkout, you'll be able to choose the option that works best for you.

Question 10

How much does shipping cost?

Accepted Answer

Shipping fees also depend on your country and delivery method. You'll see the available options and their costs in the final step of checkout.

Question 11

Can I track my order once it is shipped?

Accepted Answer

Tracking availability depends on the shipping option chosen during checkout. If tracking is offered for your country, our distributor will provide it to you.

Question 12

Are the stories age-appropriate and safe for children?

Accepted Answer

Yes, absolutely. Every book is created together with native speakers and child psychologists to ensure the stories are suitable and meaningful for each age group.

Question 13

How do you make sure the content is child-friendly?

Accepted Answer

We carefully collaborate with native speakers, parents, and psychologists to make sure the content is always positive, safe, and enriching.

Question 14

Can I review or edit the story before finalizing?

Accepted Answer

You'll be able to preview the first 5 pages before purchasing. You can adjust the main character, but the story itself cannot be edited.

Question 15

Are the illustrations safe and suitable for all ages?

Accepted Answer

Yes, they are. Just like our stories, the illustrations are reviewed with the support of native speakers, parents, and psychologists to make sure they're perfectly suitable for children.

Question 16

Do you collect personal information about children?

Accepted Answer

We only collect the child's name, which is used solely for personalizing the book.

Question 17

How do you protect my personal data?

Accepted Answer

We take your privacy very seriously and always do our best to keep your personal data safe. You can find all the details in our Privacy Policy.

Question 18

Do you store my child's drawing permanently?

Accepted Answer

No, we don't. We do not store your child's drawing permanently. More details can be found in our Privacy Policy.

Question 19

Can I request my data to be deleted?

Accepted Answer

Yes, of course. If you'd like your data removed, simply email us at info@peppytiger.com.

Question 20

Do you share my data with third parties?

Accepted Answer

Only when it's necessary to complete your order. For example, we share limited details with our distributor so your book can be printed and delivered to you. You can find the exhaustive list in our privacy policy.

Question 21

What happens if I'm not satisfied with the book?

Accepted Answer

Since each book is personalized, we unfortunately can't offer refunds. But we warmly welcome your feedback, and we'll do our very best to help resolve any issues quickly.

Question 22

Can I return or exchange a personalized book?

Accepted Answer

Because every book is made uniquely for you, we're unable to accept returns or exchanges.

Question 23

What if my order arrives damaged?

Accepted Answer

If this ever happens, please email us at info@peppytiger.com and we'll take care of it right away.

Question 24

What if I uploaded the wrong drawing or name?

Accepted Answer

Once an order is placed, changes aren't possible, so please double-check everything before confirming.

Question 25

Who can I contact if I need help with my order?

Accepted Answer

You can always reach us at info@peppytiger.com, and we'll be more than happy to assist.

Question 26

How does tree planting work with each purchase?

Accepted Answer

For every completed checkout, one tree is planted through our partnership with MoreTrees.

Question 27

Do I receive proof of the tree being planted?

Accepted Answer

Yes, you'll receive a beautiful certificate directly from MoreTrees confirming your tree has been planted.

Question 28

Which organization do you work with for tree planting?

Accepted Answer

We're proud to work with MoreTrees (https://www.moretrees.eco/), a trusted and impactful tree-planting organization.

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